QuickBooks Error OL-393: How to Fix Banking Connection Issue

If you encounter QuickBooks Error OL-393 while updating bank transactions, it can interrupt the workflow and prevent you from accessing the latest banking information. This error is associated with online banking and Bank Feeds connectivity issues, similar to problems discussed in our guide to QuickBooks Bank Feeds Not Working. It may occur because of outdated banking information/ problems with your bank’s server/ or incorrect account settings. It is required to understand the possible causes can help you recognize the issue and choose the appropriate solutions.

This detailed guide will explain what QuickBooks Error OL-393 means/ explore its common causes/ symptoms/ and discuss practical steps to resolve it.

What Does QuickBooks Error OL-393 Mean?

It is a banking error that can occur in QuickBooks Desktop when the software encounters difficulties communicating with the financial institution. This issue may prevent users from downloading recent bank transactions/ updating account details/ or completing online banking activities.

It can be associated with bank server problems/ outdated financial institution information/ or incorrect account settings. QuickBooks may be unable to establish a successful connection with the bank when this error appears. It may interrupt the process of keeping financial records up to date.

What Triggers QuickBooks Online Banking Error OL-393?

It is a common banking error in QuickBooks Desktop and occurs due to bank feed settings/ outdated versions/ or connectivity issues. Several factors may contribute to this issue, including connectivity problems/ outdated banking details/ or incorrect account configurations.

• Temporary outages/ maintenance at the financial institution can disrupt QuickBooks’ connection. If QuickBooks displays a different bank connection error, see our guide to QuickBooks Error 102 for additional troubleshooting information.
• Outdated bank information in QuickBooks may interfere with transaction downloads.
• The bank account information entered in QuickBooks Desktop is incorrect.
• Incorrectly configured bank accounts can cause online banking updates to fail.
• Changes to the online banking password might prevent access to the account. Bank login or connection problems may also be associated with QuickBooks Error 103, so check the specific error message before choosing a solution.
• Issues with the QuickBooks company file can lead to QuickBooks bank feed error OL-393.

Note: These are possible contributing factors/ not confirmed causes in every case. The specific cause of QuickBooks error OL-393 is based on the bank/ QuickBooks version/ and the circumstances in which the problem appears.

QuickBooks Error OL-393: Recognized Symptoms & Indicators

This error can affect online banking activities and interrupt the process of updating financial records in QuickBooks Desktop. Recognizing the common symptoms can help you identify the issue early and determine whether further troubleshooting is needed.

• Banking Update Failures – QuickBooks fails to download the latest bank transactions.
• Error Message Appears – An OL-393 error message appears during online banking activities.
• Bank Connection Issues – QuickBooks struggles to communicate with your financial institution.
• Outdated Transaction Records – Recent banking transactions do not appear in QuickBooks.
• Bank Feeds Interruptions – Online banking updates stop unexpectedly/ fail to complete.
• Repeated Error Notifications – The error reappears when you retry the banking update process.

After resolving the bank feed issue, review your downloaded transactions to ensure your financial records are accurate. If you need help matching transactions and checking account balances, read our guide to QuickBooks Bank Reconciliation.

Requirements to Resolve QuickBooks Error OL-393 for Bank Transactions

It is important to prepare your software/ banking information/ and company file to troubleshoot this error smoothly. QuickBooks error OL-393 can occur when QuickBooks Desktop has trouble communicating with a financial institution through Bank Feeds. Here are the safety measures:

• Ensure the internet connection is reliable before starting the troubleshooting process.
• Check that QuickBooks Desktop is updated to the latest available release compatible with the setup.
• Keep your bank’s online banking username/ password/ and authentication details available.
• Create a backup of the QuickBooks company file to protect the financial data.
• Confirm that your bank account is active and your financial institution supports the relevant QuickBooks online banking services.
• Ensure that you have the necessary permissions to update QuickBooks/ change account settings/ and perform appropriate solutions.

How to Resolve QuickBooks Online Banking Error OL-393?

Bill payments usually prompt OL-393 (out-of-sync payees, etc.)/ a closed account is included in the request to the financial institution. Here are the proven solutions to resolve this error:

Solution 1: Refresh the Connection with Your Bank

Users can refresh the bank connection in QuickBooks to resolve QuickBooks Error OL-393 if the issue stems from a broken online banking session/ outdated bank credentials.

Turn off online banking on active bank accounts, if you have one. Refresh the bank connection on the affected account. Check if you have inactive bank accounts with online banking.

• Move to Company.
• Choose Chart of Accounts.
• Select the Include Inactive box. Look for an inactive account with a lightning bolt.

If you see one, here is how to turn off online banking. Otherwise, set up Bank Feeds and try to download the transactions.

Right-click the inactive account.
Choose Edit Account.
Move to the Bank Feed Settings.
Click Deactivate All Online Services and then OK.
Choose the Save & Close option.
Shut down and open the company file again.

Note: Hold the Ctrl key each time you choose a button, except when entering information during the setup. This resets the connection with your bank.

Solution 2: Create and Merge Accounts

This method can help resolve QuickBooks error OL-393 when the issue is caused by duplicate entries/ inactive accounts linked to Bank Feed.

Check if there is a problem with the company file. Create a copy of the account and merge it with the previous one. Here is how:

• Move to the Chart of Accounts.
• Right-click the affected account and choose Edit Account.
• Choose and copy the account name.
• Enter an asterisk at the end of the account name.
• Select Bank Feeds Settings.
• Click Deactivate All Online Services and then OK.
• Choose Save & Close.
• Create a new account in the Chart of Accounts.

Note: Paste the text you copied earlier when you set up the account name.

• Close and reopen the company name.

Merge the Accounts

• Move to the Chart of Accounts.
• Right-click the account with the asterisk and choose Edit Account.
• Remove the asterisk, choose Save & Close.
• Select Yes to merge the accounts.
• Set up the Bank Feeds.
• Test whether you can download transactions.

Solution 3: Turn Off and Activate Online Banking Again

If you manage several accounts for online banking, verify whether the issue is related to a particular account. If one account is having difficulty connecting to the bank, it may impact the other accounts.

Turn Bank Feeds Off

You can disconnect your accounts from Bank Feeds individually.

For QuickBooks Desktop on Windows:

• Navigate to Lists and then choose Chart of Accounts.
• Right-click on the account you wish to disable and select Edit Account.
• Proceed to Bank Settings.
• Choose Deactivate all online services and then click OK.
• Finally, click Save & Close.

For QuickBooks on Mac:

• Go to Lists and then select Chart of Accounts.
• Select the account and click the pencil icon to edit.
• Click on Online Settings.
• Choose Download Transactions and then select Not enabled.
• Click OK to confirm and then select OK again.

Activate Online Banking Again

If your financial institution does not provide Direct Connect, you may use Web Connect to upload transactions.

• Obtain a Web Connect (.QBO) file containing the business’s transactions from bank/ credit card provider’s website.
• Navigate to Banking and click Bank Feeds in QuickBooks.
• Choose Import Web Connect Files.
• Choose the .QBO file you downloaded and click Open.
• When prompted to select your bank account:
  • Use an existing account: opt for this if the account is already configured in QuickBooks.
  • Create a new QuickBooks account: Select this option if the account has not been set up in QuickBooks.
• Click Continue.
• Press OK when the confirmation dialog box indicates the data has been imported into QuickBooks.
• Visit the Bank Feeds Center to review the transactions.

Solution 4: Download the Bank Transactions as a QBO File

QuickBooks Error OL-393 means your bank requires reauthorization or the online banking token has gone stale. Attempt to download transactions in a sample company file to check if there is an issue with your bank’s servers.

• Launch QuickBooks.
• Navigate to File and then choose New Company.
• Pick Express Start or Start Setup.
• Configure Bank Feeds for the account that is experiencing issues.
• After that, consider the given steps to download the bank feed. If your bank account is not updating or requires additional troubleshooting, see our guide to QuickBooks Error 105.

Download from QuickBooks Company File

• Move to Banking and choose Bank Feed.
• Select Bank Feeds Center.
• Find your bank and select Download Transactions. This will open a browser window to your bank’s website.
• Sign in to the bank’s website to download the file.

Download from Your Bank’s Website

• Open a web browser and go to your bank’s website.
• Sign in to your bank using the normal process.
• Download the transactions as a QuickBooks Web Connect (.QBO) file.

Note: All banks have a different method to download QuickBooks Web Connect files. If you are not sure how to do it, visit the bank’s website and look for their steps. If you are unable to find any, reach out to your bank for help.

• Once you have the Web Connect file, follow the steps to import it into QuickBooks Desktop.

Solution 5: Deactivate Online Banking for Inactive Accounts

An inactive account is an apparent reason for facing issues when you need to access it in QuickBooks. You can deactivate any inactive accounts in QuickBooks with the steps below to resolve QuickBooks Error OL-393 for bank transactions:

• Select Chart of Accounts from the Lists.
• Click Show Inactive Accounts from the Accounts drop-down menu.
• Right-click any account that is inactive and select Edit Account.
• Check the Deactivate all Online Services option under the Bank Feed Settings.
• Click OK on the confirmation window.
• Restart QuickBooks and check the status of QuickBooks Error OL-393.
• Repeat the same procedure and deactivate any other inactive accounts.

Solution 6: Check the QuickBooks Version and Internet Connection

You need to check the QB version and internet connection to remove QuickBooks error OL-393. Here are the steps below:

Step 1: Check your QuickBooks Desktop version and release

• Open QuickBooks Desktop.
• Press F2 or Ctrl + 1 to open the Product Information window.
• Note your QuickBooks version and release number.
• Compare it with the latest release available for your installed version.
• If an update is available, proceed to the next step.
• See Intuit’s official QuickBooks Desktop update guide.

Step 2: Update QuickBooks Desktop

Updating QuickBooks Desktop can help resolve error OL-393 if the error is caused by software version incompatibility/ outdated OFX/bank-feed communication protocols.

Step 3: Test your Internet Connection

• Open a web browser outside QuickBooks Desktop.
• Visit your bank’s official website and confirm that it loads.
• Sign in and check whether you can access your account.
• If the website does not load, check the internet connection/ contact internet service provider.
• If the website works but QuickBooks cannot connect, continue to the next step.

Best Practices to Avoid QuickBooks Bank Feed Error OL-393 Recurrence

Consider a few preventive measures to reduce the chances of QuickBooks error OL-393 recurrence. Use the following tips to maintain a stable connection with your financial institution and keep accounting records updated:

• Install the latest compatible QuickBooks Desktop updates to maintain software stability.
• Use a reliable internet connection when downloading/ updating bank transactions.
• Keep online banking login details current and update them when required.
• Check whether the financial institution is facing outage/ scheduled maintenance.
• Make sure your bank account is connected and configured in QuickBooks.
• Update bank feeds to check for connection issues soon.
• Create regular backups to secure your financial information for the troubleshooting process.

Note: These practices can help prevent common banking connection problems like QuickBooks Error OL-393. Fix QuickBooks error OL-332 by checking bank login, updating QuickBooks, enabling TLS 1.2, or deactivating/reactivating bank feeds.

Conclusion!

QuickBooks Error OL-393 can disrupt banking activities and prevent you from updating financial transactions in QuickBooks Desktop. You must examine the possible causes/ check your bank connection/ review account settings/ and follow the appropriate troubleshooting steps to address this issue. Further investigation may be essential to examine the main problem if the error continues to appear despite your efforts. Do not let persistent banking errors interfere with the financial workflow/ financial record management.

For personalized assistance, connect with the Data Service Team professionals at +1(888)-718-7888 today and get professional guidance to fix QuickBooks online banking error OL-393. It will help restore your banking connectivity and keep your business operations running smoothly.